You may return most new, unopened items within 30 days of delivery for a full refund. If there is an error on our part or you are unhappy with your product for any reason please let us know and we will do our best to make it right.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We are currently shipping to Canada and the USA.
Cold weather shipping
Our colloids will be damaged if the liquid freezes completely solid with no liquid remaining unfrozen. In order to be able to ship our products during the winter months we may restrict the shipping methods to the faster expedited methods if necessary.
Should ice be found in the bottles, the products should return to normal once the product thaws.
In some cases packages cannot be shipped on Wednesday, Thursday or Friday because the packages would freeze in unheated trucks or warehouses over the weekend.
If you live in a very cold area it is important that you provide a shipping address where someone is available during the day to receive the package from the UPS driver so that the package is not left outside where it could potentially freeze.